Privacy Policy

UnhingeTV LLC ("we," "us," or "our") operates the unhingetv.comwebsite and streaming platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By accessing or using the Service, you agree to this Privacy Policy. If you disagree with its terms, please discontinue use of the Service.

Information you provide directly:

• Account registration data (name, email address, password)
• Payment information (processed securely by Stripe — we do not store card numbers)
• Profile information and preferences you choose to provide
• Communications you send us (support requests, feedback)

Information collected automatically:

• Log data (IP address, browser type, pages visited, timestamps)
• Device information (device type, operating system, unique device identifiers)
• Viewing history and watch progress on the platform
• Cookies and similar tracking technologies (see Section 6)

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process subscriptions and one-time purchases (PPV events)
• Send transactional emails (receipts, password resets, account alerts)
• Personalize your content recommendations and viewing experience
• Monitor and enforce concurrent stream limits and our Terms of Service
• Analyze usage patterns to improve the platform
• Comply with legal obligations and resolve disputes

We do not sell your personal information to third parties.

We may share your information with:

• Service providers — Stripe (payments), Mux (video delivery), Resend (email), Vercel (hosting). These providers process data only as necessary to deliver their services.
• Legal compliance — when required by law, subpoena, or to protect our rights and the safety of others.
• Business transfers — in connection with any merger, acquisition, or sale of all or a portion of our assets.

We retain your account information for as long as your account is active. If you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law (e.g., financial records may be kept for up to 7 years).

Watch history and usage logs are retained for up to 12 months to support recommendations and service improvement.

We use essential cookies required for authentication and session management. We may also use analytics cookies to understand how visitors interact with our platform.

You can control cookies through your browser settings. Disabling authentication cookies will prevent you from logging in to the Service.

UnhingeTV is intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us at legal@unhingetv.com.

We implement industry-standard security measures including HTTPS encryption, hashed passwords (bcrypt), and secure payment processing via Stripe. However, no method of transmission over the internet is 100% secure. You use the Service at your own risk.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate personal data
• Request deletion of your personal data
• Opt out of marketing communications (you may always opt out via unsubscribe links)

To exercise these rights, email us at legal@unhingetv.com.

The Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. Continued use of the Service after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy, please contact:

UnhingeTV LLC
Email: legal@unhingetv.com